50% deposit is required before OLOVAS can begin development. Customers are asked to follow the instructions provided via email and in Policies and Procedures. Understand that we are a web base company and communicate solely via email. If you are in need of further assistance, please consult with your counselor. There are no refunds on deposits. Thank you
Policies and Procedures for Obituaries/Programs
All materials (text, images, etc.) must be turned in 5 days prior to the date needed. Program development will not begin until ALL content has been received.
Electronic files may be delivered in the following format: Email, Word Doc, PDF, JPG, GIF, PNG, TIF. Files must be sent either via email, or uploaded on the website. If sending files via email, they MUST be received in one email no more than two. We receive lots of emails daily and cannot be responsible for any content missed if sending multiple emails. Additional fees will apply if program has to be readjusted due to missing content.
*Note: To ensure that all images are reflected in the sharpest manner, images must be sent in high resolution (minimum 300 dpi). Images that are not sent in high resolution will result in poor print quality. EDI Prints/OLOVAS will not be held responsible, and reserves the right to decline projects due to poor quality images.
All text supplied must be typed. (DOC, TXT, or Email).
There will be a $55 fee for text that must be typed by EDI Prints/OLOVAS (one page maximum) and $25 fee for images that have to be scanned (up to 20 images). Understand that handwritten submissions received run the risk of mistakes. We are not responsible for any mistakes made.
Content can be placed in a zip folder and uploaded/emailed to us, or saved on a thumb drive/CD and brought to our office by the date specified (business days only; if deadline falls on the weekend, content must be received on that Friday before the deadline). Rush charges may be applied to orders turned in after the deadline.
DESIGN & LAYOUT
Choosing a template is the best option. If program request is sent without a template selection, design/layout desired examples or any design/layout instructions, EDI Prints/OLOVAS will design the way designer sees fit. If you are not satisfied with the design, you will be responsible for 50% of the designer fee and you will be given an opportunity to revise the project. The revision will count as ONE revision of your TWO that you are allowed.
Additional fees will apply for custom request.
Remember to specify colors desired, hobbies (musician, golfer, etc.), whether the decedent served in the military, was a dignitary, etc. If we do not receive this information, we will proceed how we see fit. The design and picture placement(s) cannot be changed and/or added to after development unless you pay a $35 fee.
Understand that formatting collage pages are very difficult so requesting to add/remove images will require reformatting the entire collage. As such, any request will result in additional fees being applied. The same applies to any request to switch page layouts.
Please remember we DO NOT PROOFREAD your text submissions for errors. We also cannot guarantee the quality of pictures provided.
Your FIRST PROOF will be available for viewing within approximately 24-48 hours (excluding major holidays and weekends) after your order is placed and we have received all content in full. It is your responsibility to check your email for your proof within that timeframe.
Please submit all feedback via email making sure to specify the location of any changes needing to be made (ie: Obituary page, 3rd paragraph). Corrections must be received in page order from top to bottom.
Your SECOND and FINAL proof will be ready in 24 hours (excluding major holidays and weekends) from receipt of any change requests received. Again, it is your responsibility to check your email for your proof within that timeframe and before deadline given.
If you require additional rounds of proofs beyond your FINAL proof - they are $25 per round.
Orders will NOT be placed into production without FINAL PROOF APPROVAL, no exceptions*.
Turnaround time is 24-48 hours (excluding major holidays and weekends) . Turnaround times begin AFTER proof approval is received.
Please notify us if you require EXPRESS/RUSH PRODUCTION at the time of proof approval. All turnaround times begin AFTER PROOF APPROVAL!
Remember: If a mistake is printed that you have approved, all reprint costs will be at the cost of the client. EDI is not responsible for errors or mistakes printed on approved proofs. Please proofread carefully! If program is not proofed and approved by time specified, the program will not be printed and there will still be a $65.00 development charge.
Amount of pictures that can go on the program:
Small Programs (5.5 x 8.5 folded size)
4 Page: maximum of 5-6 pictures including the cover picture.
8 Page: an extra 4 pages would give you more room for up to 40-80 pictures (2-4 collage pages with 20 pictures on each page) and/or the chance to add poems.
12 Page: gives you more room for up to 80-160 pictures (2-8 collage pages with 20 pictures on each page) and/or poems (2-8 pages for poems) depending on the amount of content provided.
Medium Programs (8.5 x 7 folded size)
4 Page: maximum of 8-10 pictures including the cover picture.
8 Page: an extra 4 pages would give you more room for up to 50-100 pictures (2-4 collage pages with 25 pictures on each page) and/or the chance to add poems.
12 Page: gives you more room for up to 100-200 pictures (2-8 collage pages with 25 pictures on each page) and/or poems (2-8 pages for poems) depending on the amount of content provided.
Large Programs (8.5 x 11 folded size)
4 Page: maximum of 12-16 pictures including the cover picture.
8 Page: an extra 4 pages would give you more room for up to 70-140 pictures (2-4 collage pages with 35 pictures on each page) and/or the chance to add poems.
12 Page: gives you more room for up to 140-280 pictures (2-8 collage pages with 35 pictures on each page) and/or poems (2-8 pages for poems) depending on the amount of content provided.
Brochure (Tri-Fold) Programs (5.6 x 11 folded size)
Maximum of 30-75 pictures including the cover picture depending on the amount of content (1-2 collage panels with 30-35 pitures on each panel).
Open Gate Programs (8.5 x 11 folded size)
Maximum of 25-30 pictures including the cover picture depending on the amount of content.
The amount of pictures for each size/pages are just suggestions. More pictures may be added, just keep in mind the more pictures the smaller the images.
Preparing Pictures to Send
When preparing your pictures to send to us, please name your pictures as such:
Smith Back Cover.jpg
Sister Jane Tribute.jpg
Son John Tribute.jpg
And so forth….
UPLOADING PICTURES and/or WORD DOCS or OTHER ARTWORK:
You can upload multiple pictures at a time or place all info and/or pictures in a zip folder and upload the whole folder to us. (This is the best way.) Depending on the speed of your internet, it may take a little time to upload, but the UPLOAD DOES WORK…Please include your name, phone number and your loved one’s name on all submissions/emails.
UNDERSTAND SOFTWARE PROGRAMS & OUR ACCEPTABLE FORMATS
Excel is not a word processing or print-design software program it is for numbers. Powerpoint is not a word processing or print design program it is for slide presentation. Our acceptable file formats for text are: Microsoft Word extension (.doc) or PDF extension (.pdf). Our accepted file formats for pictures and artwork files are: tif, png or jpeg.
Minimum resolution 300 dot per square inch (dpi) or 300 resolution (res) Minimum size 5 inches. Best done in Adobe Photoshop or any Picture editing program with these extensions.
Camera Ready Artwork/Stock, Print and Bindery Only:
Which means The file is Ready to Run NO FILE MANIPULATION OR CORRECTIONS WILL DONE, BUT WE WILL LOOK AT YOUR FILE AND LET YOU KNOW IF WE SEE SOMETHING THAT NEEDS TO BE FIXED BEFORE WE RUN IT. If you want us to fix it, there will be additional charge for computer revisions - minimum charge $35.00 .
Acceptable format are:
Adobe Acrobat Reader File Extension (.pdf)
File resolution at 300 dpi & all fonts embedded.
Publisher Files in (.PDF) format
Word Documents Files in (.PDF) format
Quark Express (.PDF) format
In-Design (.PDF) format
Illustrator (.PDF) format
Pagemaker (.PDF) format
Corel Draw (.PDF) format
If you are unsure of any of the above formats or software programs, please contact us at (323) 908-0836.